Welcome to Fatal Files. We value your privacy as much as a well-guarded evidence locker. This policy explains how we handle your personal data when you visit our site or purchase our fictional cold case games.

1. Who We Are

Fatal Files is the “Data Controller” of the personal information you provide.

  • Company Name: Fatal Files
  • Contact Email: hello@fatalfiles.co.uk
  • Website: https://fatalfiles.co.uk

2. The Data We Collect

We only collect the information necessary to get our cases into your hands. This includes:

  • Identity Data: Name and title.
  • Contact Data: Billing address, delivery address, and email address.
  • Transaction Data: Details about payments and the specific games you’ve purchased.
  • Technical Data: IP address, browser type, and how you use our website (via cookies).

Note on Content: All “Fatal Files” content, including names, locations, and events within our games, are entirely fictional. We do not collect or process data related to real-life criminal records or actual persons.

3. How We Use Your Data

Under the UK GDPR, we must have a “lawful basis” for using your data. We typically rely on:

  • Contractual Necessity: To process and deliver your order.
  • Legitimate Interests: To improve our games and provide customer support.
  • Consent: If you opt-in to our newsletter for new case drops.

4. Sharing Your Data

We don’t sell your data to third parties. However, we do share it with trusted partners to keep the business running:

  • Payment Processors: (e.g., Stripe or PayPal) to securely handle transactions.
  • Delivery Services: To ship physical case folders to your door.
  • Email Providers: To send you order confirmations or newsletters.

5. Data Security & Retention

We’ve put security measures in place to prevent your data from being lost or accessed without authorization. We only keep your data for as long as necessary to fulfill the purposes we collected it for (e.g., tax laws usually require us to keep transaction records for 6 years).

6. Your Legal Rights

Since you are based in the UK, you have specific rights regarding your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to fix inaccurate information.
  • Erasure: Ask us to delete your data (the “Right to be Forgotten”).
  • Object/Restrict: Challenge how we process your data.

To exercise these rights, just drop us an email at dpa@fatalfiles.co.uk

7. How to Complain

If you’re unhappy with how we’ve handled your data, we’d appreciate the chance to fix it first. However, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority (www.ico.org.uk).

8. Cookies

Our website uses cookies to enhance your experience. You can set your browser to refuse cookies, but some parts of the Fatal Files site might not function correctly if you do.